Frequent questions

◼How long does it take for my order to arrive?

Between 14 - 28 business days since they are completely personalized by hand in an artisanal way. All packages are sent using Estafeta or DHL shipping*

◼What are the payment methods?

- Debit and credit card

*We have Months without interest on VISA and MASTERCARD cards (3 and 6 months)

- Deferral : credit payments without card

(If you do not have one or have any problems with these methods, please contact you via Instagram or our web chat to provide you with more payment options)

◼ Do you ship worldwide?

Currently, we only handle shipments to the entire Mexican Republic and the United States.

◼ Can you customize my sneakers with a design that is not in the catalog?

Of course! We customize it for you, you can upload your design right here! 👉 SPECIAL CUSTOM

Here I leave you a quick guide, so you can see that it is super easy to lose it!

Are the tennis shoes original?

All our pairs are original, we have a total satisfaction guarantee ⭐

By which parcel do they send the product?

The parcel will depend on the destination, we choose the most optimal and fastest, it could be: Fedex, Dhl, Estafeta.

◼ Where can I check the status of my order?

When you make your purchase, you will receive a tracking guide with which you can see the status of your order, movements and delivery date.

◼ Do you have free shipping?

Of course! We have free shipping on the purchase of any of our products

◼What is the purchase - shipping process?

The customer must enter the website, add the products they wish to purchase to the cart, as well as the model and size, they will proceed to fill out their information, as well as name, telephone number, address and finally the payment method, once they complete the payment. payment, a tracking code will be sent to you so you can check the status of your order and subsequently receive it.

◼Are the materials you paint with QUALITY?

At Art Force Custom we always seek to provide the best for our clients, that is why our artists paint the sneakers with the best materials, the paint we use is called Angelus.

◼ How to take care of my Custom Air Force 1?

Since they are personalized, the care must be different; they should not be cleaned with special soaps, much less with cleaners with acetone.

The ideal is to use a damp cloth or wipe and that's it!